FAQ

Frequently Asked Questions About Car Rental
You'll find the answers to your questions

General questions about car hire in Mallorca
* How old must I be to rent a car?
A minimum age of 23 is required.
* Can license newcomers rent a vehicle?
You need at least 2 years have a driver's license to rent a vehicle can.
* Who can control the vehicle?
The rented car can be controlled only by the person who has signed the lease, or the one that is specified in the written agreement as an additional driver and has also signed. In urgent cases, anyone who meets the two previous requirements can drive the car. However, it is imperative to inform us immediately.
* Can I borrow the car friends or relatives?
Unfortunately, this is not permitted, unless that person is in the leasing contract as an additional driver and has also signed.
* Can a vehicle driving on unpaved roads / terrain?
The use of the car outside of official roads is not allowed, even if the car should be an off-road vehicle. Driving on unpaved roads is also not permitted. If you want to ride in the terrain, a special permission from the rental company is necessary. Disregarding leads to a loss of accident insurance for the driver as well as passengers.
* Can I drive the rented vehicle outside the island of Mallorca?
Yes, this is possible. However, You must have a written permission from the rental company.
* What should I do if I want to extend a lease?
Please inform the rental company at least 48 hours before the end of your contract. You can do this by phone or in person. We will inform you about the costs.
* What would happen if I do not bring the car within the stipulated time back?
To avoid problems, please inform us 24 hours in advance. Should this not be possible, we will give you 2 hours by the end of the expiration time, the opportunity to inform us. After this additional period will be charged in any case another day. We urge you to keep to the agreed return time when we can maintain our renowned reliability and commitments to other tenants only by your contract compliance.
* What happens if I have to resign from my lease?
This we decide individually depending on the situation. In the normal case, we calculate three days. The balance will be refunded.
* Who pays for the fuel?
The customer is always the one who pays for the fuel. It is obligatory to return the vehicle with at least the same level of fuel as when you pick up. The car rental company does not reimburse excess fuel.
* Is it possible to install a child safety seat or a luggage rack?
Yes, of course. However, we ask you to inform us in advance.
AIRPORT AND OTHER SERVICES
* If necessary, an airport services?
We offer a free delivery and collection service at the airport. Please inform us about this time, specifying your arrival and departure time. Please note that. The parking costs of 1 euro to max must wear 6 Euro.
* What should I do if I park the car at the airport?
We are happy to inform you about the exact procedure personally by phone, or email. In urgent cases, please turn off the vehicle in the car park of the airport Palma de Mallorca on the 3rd floor and leave the car keys and the parking card in the enclosed vehicle back. Please let us know if possible before your departure by phone about the exact location of the vehicle.
* Where can I get at the airport the car?
More details on this, find out after the successful reservation.
IN CASE OF AN ACCIDENT
* What should I do if I have an accident?
First calmly analyze the accident. For smaller and indisputable damage caused by you, enter your name and all relevant information (incl. Our contact details) to the other party in an accident on. Write down the information to the other party in an accident such as license plate, vehicle make and model, vehicle color, if necessary witnesses and the precise location along with time. Enter once more (maximum within 24 hours) to our office this information. We're here to help. If in doubt, do not plead guilty and please sign in no way an accident form. We advise you in any case, to draw the police and added that indicate our contact details.
* Helps me the rental company in case of accident or malfunction?
Yes, of course. We can not guarantee to be able to directly provide a replacement vehicle forward, they will strive to keep your time loss as low as possible.
* What should I do if I need medical assistance?
Go to the next emergency phone. There are various agreements with most hospitals on the island. They are insured by us, so do not hesitate to give us in such cases.
ABOUT INSURANCE
* What types of insurance are included in the rental fee with?
You get here on after successful reservation comprehensive information. In any case, all risk insurance for the vehicle, as well as a personal accident insurance (PAI) is included for the driver and for the passengers.
* Includes the insurance and damage to the wheels?
Yes. Such losses are covered if they are not caused by reckless driving. Reckless example driving on non-public roads or a violation of other rules listed here.
* If damage the tires included in the insurance coverage?
No, this is not insured, but may be covered by an additional insurance.
* If any damage of the discs covered by the insurance?
No, this is not insured, but may be covered by an additional insurance.
* If the personal property insured vehicle?
No, please let back any valuables in the vehicle. These are not covered by our insurance.